Cash refunds are offered only for damaged products caused by Jeweller Hub; otherwise, exchanges or store coupons are provided.
Exchanges are allowed within 3 days of purchase for unused items with original packing and tags.
Customers must make an unboxing video as proof for any damage or missing items.
For exchanges due to customer reasons (e.g., wrong size/design), both-side delivery charges (PKR 350) must be paid.
Items can only be exchanged if they differ from the picture shown.
No refunds or returns are allowed otherwise.
Contact via +92 3076740740 or moonjewellerybrand01@gmail.com for assistance.